HyperKore warrants to the original
purchaser that the 3 Year Limited Warranty, shall cover Labor
for the first (1) year only and Parts for the full 3 years
from date of purchase**. HyperKore warrants to the original
purchaser that any part of the computer excluding software,
documentation and similar items will be free of defects in
workmanship and materials for the period of your warranty from
the date of delivery. Within 30 days of delivery, HyperKore
will, at its option: (1) provide replacement parts necessary
to repair the product; (2) replace the product with a
comparable product; or (3) refund the amount you paid for the
product, less a 15% restocking fee, upon its return.
Replacement parts or products will be new, comparable in
function and performance to the original part or product, and
warranted for the longer of thirty days for the US or the
remainder of the warranty period. Any additional purchases or
upgrades will not extend this warranty.
This limited product warranty covers normal use only. This
limited product warranty does not cover damage to the external
case caused during shipment (except the shipment to the
original purchaser) and any damage caused by: actions that are
beyond HyperKore’s control, including without limitation,
impacts, fluids, fire, flood, wind, earthquake, lightning or
similar disaster, war, lockout, epidemic, destruction of
production facilities, riot, insurrection, or material
unavailability; unauthorized modifications, attachments or
peripherals; improper use, environment, installation or
electrical supply; improper maintenance; any other misuse,
abuse or mishandling. This limited product warranty does not
cover software or non-HyperKore installed products. Any
warranty applicable to software or non-HyperKore installed
products is provided by the original manufacturer.
EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT,
HYPERKORE DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES
IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR
MODIFICATION UNDER THE APPLICABLE LAW. THE TERM OF ANY IMPLIED
WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM
OF THIS AGREEMENT. HYPERKORE’S AND YOUR MAXIMUM LIABILITY TO
THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR
PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE
APPLICABLE LAW. NEITHER YOU NOR HYPERKORE WILL BE LIABLE TO
THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE,
INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS
OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER
CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES,
HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT
(INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR
OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF
LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE
LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
To obtain service under this warranty, follow this procedure:
Contact the technical support department at 1-866-640-KORE
(866-640-5673) or
support@hyperkore.com.
Please have your order number number available.
The technical support staff will attempt to diagnose the
problem over the phone. If the problem cannot be fixed over
the phone, HyperKore will decide on the best course of action.
HyperKore will not be responsible for consequential damage
to the system’s boards or components caused by either internal
or external equipment, shorted connections or components that
were not purchased from HyperKore or that HyperKore did not
install.
HyperKore will not be responsible for damages to any
components or loss of data inadvertently caused by products,
under normal or abnormal use, purchased from HyperKore. The
warranty does not cover damages or defects that may have been
caused by: shipment (other than the original shipment),
improper installation or maintenance, misuse, neglect or
improper environment, repair, modification, adjustment or
options or parts that were not installed by an HyperKore
employee, inadequate or excessive electrical power surges, or
other power irregularities. HyperKore will not repair,
replace, or refund any purchase if item serial numbers do not
match, or if the product is not sold directly by HyperKore.
Defective parts covered by warranty will be replaced with a
similar or equivalent part at no cost to the customer. When
replacing a part that is different from the original
configuration, the customer must purchase the part at cost.
International Orders
All duties and applicable taxes are not calculated or
charged by HyperKore. The customer is solely responsible for
any shipping costs, as well as duties and/or taxes that may be
incurred from the international transit of any part or system
for repair.
30-day Money Back Guarantee
In addition to the standard warranty, HyperKore offers a
30-day money back guarantee on every system, after all
available resources have been exhausted. All systems and parts
will be subject to a 15% restocking fee. To return
merchandise, you must obtain an RMA number; returns will not
be accepted otherwise. Please call the HyperKore customer
service department and provide the invoice number, item
description, and valid reason why you wish to return the
merchandise. At the end of the 30 day period there will be no
exceptions. You will be responsible for shipping all returned
items directly to HyperKore within 7 days of the return
authorization date. All returned products must be shipped
prepaid and insured by the customer and in their original
packaging with all items including manuals, cords and media.
Customer is responsible for shipping damage for returned
products. Customer must insure the shipment for the full
replacement (purchase) value. All sales on software items are
final. HyperKore 30-day money back guarantee does not apply to
"volume discounted orders" and/or "special order items".
"Volume discounted orders" and "special order items" may not
be cancelled after 24 hours and are non-refundable.
*Terms of warranty are subject to change without notice.